Serena

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund if eligible. You should expect to receive your refund within 2 to 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply reach to us via our customer service and we will be happy to serve. For more details, please visit our return page

Shipping

We can ship to any address in the Kuwait. Note that there are restrictions on some products, and some products cannot be shipped from international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping checkout page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For more details, please visit our shipping page